Useful emails
NBTA London
nbtalondon@gmail.com
Caseworker NBTA London group
nbta.london.caseworker@gmail.com
01615431945
Monday to Saturday 8:30am to 9:30pm and on Sundays 8:30am to 5pm
Campaign against the surcharge email address: stopboatlicencediscrimination@gmail.com
National NBTA
secretariat@bargee-traveller.org.uk
0118 321 4128
CRT
The chief executive of the Canal & River Trust
richard.parry@canalrivertrust.org.uk
CRT Welfare Officers
sean.williams@canalrivertrust.org.uk
michelle.simmonds@canalrivertrust.org.uk
Acting Head of Customer Services
Matthew.Symonds@canalrivertrust.org.uk
Head of Boating (acting)
dan.noakes@canalrivertrust.org.uk
CRT’s Relationship, Policy and Strategy Manager
Matthew.Symonds@canalrivertrust.org.uk
Subject Access Requests/ sighting data
information.request@canalrivertrust.org.uk
Complaints
customer.feedback@canalrivertrust.org.uk
https://canalrivertrust.org.uk/contact-us/ways-to-contact-us
customer.services@canalrivertrust.org.uk
Customer Service Co-Ordinator
Sarina.young@canalrivertrust.org.uk
Enforcement (what CRT now calls Boat Licence Customer Support)
Head of Enforcement
matthew.aymes@canalrivertrust.org.uk
Enforcement Operations Manager
paul.griffin@canalrivertrust.org.uk
Non-london enforcement officers:
Case.management@canalrivertrust.org.uk
Licence.Support@canalrivertrust.org.uk
Licence Support Advisor (Boating Co-ordinator)
Aileen.O’Connor@canalrivertrust.org.uk.
Rachel.Hayward@canalrivertrust.org.uk
Kelly.Shields@canalrivertrust.org.uk
UmaKalshum.Rab@canalrivertrust.org.uk
Deborah.Figueiredo@canalrivertrust.org.uk
Dan.Noakes@canalrivertrust.org.uk
joyce.atkins@canalrivertrust.org.uk
London
Enquiries.londonsoutheast@canalrivertrust.org.uk
enquiries.london@canalrivertrust.org.uk
Boating and Customer Service Manager for London and South East
Sarah Lee
Head of London & South East Operations at Canal & River Trust
charlotte.wood@canalrivertrust.org.uk
Boating Manager for the London & South-East Region
Enforcement now called Licence Support
Enforcement officers change from time to time, check here for changes: https://canalrivertrust.org.uk/enjoy-the-waterways/boating/licence-your-boat/boat-licence-customer-support-team/contact-your-local-officer#London
Email enforcement officers
case.management@canalrivertrust.org.uk
licencesupport.lse@canalrivertrust.org.uk
Equalities Adjustments
adjustments@canalrivertrust.org.uk
Issues relating to boater welfare, safeguarding or Equality Act
welfare.mailbox@canalrivertrust.org.uk
Enforcement Supervisor (London Region)
Simon.Cadek@canalrivertrust.org.uk
Supervisor London & South East region – West London & Grand Union and South Oxford canals
phillip.brogan@canalrivertrust.org.uk
Enforcement Officer (Upper Lee & Stort from Fields Weir)
nicholas.wattam@canalrivertrust.org.uk
Enforcement Officer ( Lee Navigation (Fieldes Weir to Pickets lock )
Vacant
Enforcement officer (Limehouse Cut, Limehouse Basin, Lee Navigation(Three Mills to East Wick)
Andy.Philips@canalrivertrust.org.uk
Enforcement officer Lee Navigation (Homerton Wharf to Springfield Park)
Anthony Wilson
Enforcement Officer (Paddington arm)
laura.hudson@canalrivertrust.org.uk
Enforcement Officer (Picketts Lock to Marfield Park)
Cheryl.Radley@canalrivertrust.org.uk
Enforcement Officer (Regents and Hertford Union (aka Ducketts)
Mustafa Rahman
Enforcement Officer (Grand Union Canal (Hunton Bridge to Uxbridge)
Rachel.Sharp@canalrivertrust.org.uk
Enforcement Officer (Grand Union Canal (Fenny Stratford to Hunton Bridge, Aylesbury Arm, Wendover Arm)
Anthony.Jenkins@canalrivertrust.org.uk
Boating Coordinator (Brentford)
Kelly.Shields@canalrivertrust.org.uk
Boating Coordinator (Enfield)
Viktorija.collins@canalrivertrust.org.uk
Conor Duffy – Data Collector (Central & West London)
John Camfield – Data Collector (East London)
National Bargee Travellers Association - London Branch 